Work From Home - Tech Support Agent for Canadian Clients
Job Summary:
The Elite Job is seeking highly motivated and customer-oriented Tech Support Agents to provide outstanding remote technical support to our valued Canadian clients. As a vital part of our customer service and technology team, you will troubleshoot issues, guide users through technical resolutions, and ensure a seamless and satisfying customer experience — all from the comfort of your home. This is an excellent opportunity for tech-savvy individuals with strong communication skills to join a dynamic and growing remote workforce.
Key Responsibilities:
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Provide first-level technical support to customers via phone, email, or chat.
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Troubleshoot software, hardware, and connectivity issues.
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Walk customers through step-by-step solutions in a clear, professional manner.
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Log all customer interactions and resolutions in the ticketing system.
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Escalate unresolved issues to Tier 2 support or specialized departments as necessary.
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Stay updated with the latest product and service updates to ensure accurate support.
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Ensure customer satisfaction through excellent service and follow-up.
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Meet and exceed performance metrics including response times, resolution times, and customer satisfaction scores.
Required Skills and Qualifications:
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High school diploma or equivalent; additional technical certifications are a plus.
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Proficiency in using computers, including basic troubleshooting of Windows/macOS environments.
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Excellent verbal and written communication skills in English (French is a strong asset).
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Ability to multitask, prioritize, and manage time effectively in a remote setting.
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Strong problem-solving skills and a calm, patient approach to customer interactions.
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Reliable internet connection and a quiet, professional workspace.
Experience:
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Minimum of 1 year of experience in a customer support or tech support role preferred.
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Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar) is beneficial.
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Experience working in a remote or home-based environment is advantageous but not required.
Working Hours:
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Full-time and part-time positions available.
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Flexible shifts covering weekdays, weekends, and holidays.
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Operating hours aligned with Canadian time zones (EST, CST, PST).
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Schedule will be discussed during the interview process.
Knowledge, Skills and Abilities:
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Knowledge of standard troubleshooting techniques and customer service etiquette.
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Strong interpersonal and listening skills.
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Ability to adapt quickly to new technologies and procedures.
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Self-motivated and capable of working independently with minimal supervision.
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Cultural sensitivity and professionalism when interacting with diverse Canadian clientele.
Benefits:
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Work from the comfort and safety of your home.
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Competitive hourly pay and performance-based incentives.
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Paid training and continuous development opportunities.
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Flexible scheduling to support work-life balance.
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Supportive virtual team environment.
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Opportunities for career growth within the company.
Why Join The Elite Job:
At The Elite Job, we do not just offer jobs — we offer careers that empower, inspire, and grow with you. Our remote-first approach enables you to work where you are most productive while staying connected to a vibrant team. With a focus on delivering excellence to Canadian clients, we provide the tools, training, and support you need to succeed. Join us and become a part of a company that values innovation, collaboration, and people-first solutions.
How to Apply:
To apply for this exciting opportunity, please submit your updated resume along with a brief cover letter outlining your relevant experience and availability. Applications can be submitted through our official website or via email to us.
Only shortlisted candidates will be contacted for interviews.
