Virtual Chat Support Specialist

Job Summary

MNC JOBS INFO is seeking highly motivated and tech-savvy individuals to join our customer support team as Virtual Chat Support Specialists. In this role, you will serve as the first point of contact for our global clients, resolving their inquiries and issues through real-time chat. You will play a vital role in delivering a seamless, friendly, and professional support experience — all from the comfort of your home.

Key Responsibilities

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• Respond promptly and professionally to customer queries via live chat.

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• Resolve customer issues efficiently, following established guidelines and company policies.

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• Maintain a positive, empathetic, and customer-focused attitude at all times.

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• Document all customer interactions accurately in the internal system.

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• Collaborate with team members to ensure high-quality service delivery.

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• Escalate complex queries to the appropriate departments as needed.

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• Meet daily performance metrics, including response time, resolution time, and customer satisfaction.

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Required Skills and Qualifications

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• Excellent written English communication skills.

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• Ability to multitask across different chats while maintaining accuracy and professionalism.

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• Strong typing speed (minimum 35 WPM with accuracy).

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• Familiarity with CRM systems, live chat software, and basic troubleshooting.

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• Self-motivated and comfortable working independently in a virtual environment.

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• Strong problem-solving and critical-thinking abilities.

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Experience

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• Previous experience in customer service, technical support, or chat-based support is a plus but not mandatory.

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• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

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Working Hours

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• Flexible shifts available (Morning, Evening, and Night shifts to suit global clientele).

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• Candidates must be open to working weekends or public holidays based on scheduling needs.

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• Both full-time and part-time options are available.

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Knowledge, Skills, and Abilities

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• Good understanding of customer service principles and practices.

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• Tech-savvy with the ability to learn new software quickly.

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• High emotional intelligence and patience to handle irate or confused customers calmly.

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• Ability to follow written instructions and standard operating procedures.

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• Fast learner with a proactive approach to problem-solving.

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Benefits

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• 100% Remote – Work from anywhere.

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• Competitive hourly pay with performance-based incentives.

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• Paid training and continuous learning opportunities.

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• Career growth path within the customer service department.

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• Work-life balance with flexible shift options.

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• Access to employee assistance programs and well-being support.

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Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in the power of remote work to unlock global talent. You will be part of a forward-thinking organization that values collaboration, diversity, and innovation. As a Virtual Chat Support Specialist, you will have the opportunity to grow your skills, work with international teams, and make a real impact — all while enjoying the flexibility and comfort of a home-based role.

How to Apply

Ready to start your journey with us?
Submit your application now through our official website or send your resume and a short cover letter to us with the subject line: Virtual Chat Support Specialist Application.
Shortlisted candidates will be contacted for a virtual interview and typing test.