Technical Support Representative (Non-Voice)
The Offer
- Work alongside & learn from best in class talent
- Flexible working options
- Opportunity to make a positive impact
Ideal Candidate
Position Overview:
Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.
Responsibilities:
- Respond to customer inquiries via email and chat in a professional, timely manner
- Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
- Guide users through processes step-by-step with clear instructions
- Escalate unresolved issues to the appropriate internal teams
- Maintain accurate records of support interactions
- Contribute to the development of help center articles and internal documentation
The Profile
Requirements:
- Excellent written English with a friendly, professional tone
- Previous experience in technical support or customer service (non-voice preferred)
- Strong problem-solving skills and attention to detail
- Ability to handle multiple conversations and prioritize effectively
- Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
- Comfortable using and explaining web-based platforms and basic troubleshooting steps
The Employer
Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. Our client pride on delivering comprehensive information tailored to your health and fitness journey.
