Remote Call Center Technician - IT Support (Canada)

Job Summary

The Elite Job is seeking a highly motivated and technically proficient Remote Call Center Technician – IT Support to join our dynamic team. As part of our expanding IT Support division, you will serve as the first point of contact for resolving technical issues faced by our users and clients. You will provide exceptional customer service while troubleshooting hardware, software, and network-related problems. This role requires a detail-oriented professional with excellent communication skills and a genuine passion for technology and problem-solving—all from the comfort of your own home.

Key Responsibilities

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  • Provide first-level technical support via phone, email, or chat in a timely and professional manner.

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  • Diagnose and troubleshoot hardware, software, and connectivity issues for end-users.

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  • Escalate complex issues to Level 2/3 IT teams when necessary, ensuring proper documentation of each case.

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  • Maintain accurate records of user interactions, technical issues, and resolution steps using ticketing systems.

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  • Guide users through step-by-step solutions using remote desktop tools or verbal instructions.

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  • Configure and set up new accounts, systems, and basic networking environments remotely.

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  • Assist in the maintenance and regular update of the IT knowledge base and FAQs.

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  • Follow company protocols for data protection, privacy, and cybersecurity practices.

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  • Participate in regular training to stay updated on new technologies, policies, and procedures.

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Required Skills and Qualifications

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  • Strong customer service and interpersonal communication skills.

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  • Proficiency with Windows, macOS, and common software applications (Microsoft Office, browsers, email clients).

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  • Solid understanding of networking basics (Wi-Fi troubleshooting, VPN, LAN/WAN concepts).

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  • Familiarity with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.

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  • Ability to multitask and work in a fast-paced, team-oriented environment.

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  • Fluent in English; French is considered an asset.

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Experience

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  • Minimum of 1-2 years of experience in a customer support, help desk, or IT support role.

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  • Technical certifications such as CompTIA A+, Network+, or similar are highly desirable but not mandatory.

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  • Experience in a remote work environment is a strong plus.

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Working Hours

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  • Full-time position: 40 hours/week.

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  • Flexible shifts may be required, including evenings or weekends depending on support demand.

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  • Candidates must be legally eligible to work in Canada and have a reliable internet connection.

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Knowledge, Skills and Abilities

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  • Strong diagnostic and analytical thinking skills.

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  • Ability to stay calm and composed under pressure.

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  • Time management and self-motivation in a remote setting.

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  • High attention to detail and a proactive mindset.

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  • Ability to learn quickly and adapt to evolving technologies and tools.

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Benefits

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  • Competitive salary with performance-based bonuses.

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  • 100% remote work – work from anywhere in Canada.

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  • Paid training and opportunities for professional development.

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  • Flexible scheduling and work-life balance.

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  • Health, dental, and vision insurance coverage.

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  • Generous paid time off and sick leave policies.

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  • Access to cutting-edge technology and tools.

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  • Collaborative, inclusive, and supportive team culture.

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Why Join The Elite Job?

At The Elite Job, we are redefining remote work by connecting top talent with meaningful opportunities across the globe. Our mission is to empower our team with the tools, training, and support needed to thrive professionally while enjoying the flexibility of remote life. As a part of our IT Support team, you will have the chance to grow your career, sharpen your skills, and be part of a forward-thinking company that values innovation, excellence, and diversity.

How to Apply

Ready to take your IT support career to the next level? We would love to hear from you!

To apply, please submit your resume and a brief cover letter detailing your experience and availability to our online application portal or email us. Be sure to include Remote Call Center Technician – Canada in the subject line.

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