IT Helpdesk Support

Job Summary

MNC JOBS INFO is actively seeking a skilled and proactive IT Helpdesk Support professional to join our remote technical support team. As the first point of contact for all IT-related queries, you will play a vital role in ensuring the smooth operation of our IT systems and providing quick, effective solutions to users. If you are passionate about tech support, enjoy solving problems, and can provide exceptional service remotely, we would love to hear from you.

Key Responsibilities

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  • Provide first-level technical support to users via phone, email, or chat.

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  • Diagnose and resolve hardware, software, and network-related issues.

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  • Escalate complex problems to the appropriate technical team or departments.

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  • Assist with setting up user accounts, permissions, and configurations.

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  • Track and document all support requests in the ticketing system.

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  • Maintain and update IT support documentation and user manuals.

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  • Ensure timely resolution of technical issues in accordance with service level agreements (SLAs).

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  • Educate users on best practices for IT systems, data security, and tools.

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Required Skills and Qualifications

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  • Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.

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  • Proven knowledge of Windows and macOS operating systems.

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  • Familiarity with common business software such as Microsoft 365, Zoom, and remote desktop tools.

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  • Basic understanding of networking concepts (DNS, DHCP, VPN, etc.).

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  • Strong communication skills with a clear, patient, and user-friendly approach.

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  • Ability to troubleshoot both hardware and software problems.

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Experience

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  • Minimum 1-2 years of experience in IT Helpdesk Support or Technical Support roles.

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  • Experience working with ticketing systems such as Zendesk, Freshdesk, or ServiceNow is a plus.

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  • Remote support experience is preferred but not mandatory.

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Working Hours

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  • Full-time: 40 hours per week

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  • Shift-based support (rotational shifts may apply)

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  • Weekend or holiday support may be required occasionally based on business needs

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Knowledge, Skills, and Abilities

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  • Excellent problem-solving and analytical skills.

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  • Strong organizational skills with attention to detail.

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  • Ability to work independently and collaboratively in a remote team environment.

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  • Fast learner with the ability to grasp new systems and technologies quickly.

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  • Commitment to maintaining confidentiality and security of IT systems and user data.

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Benefits

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  • Competitive salary package

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  • Work-from-home flexibility

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  • Opportunity for internal growth and career advancement

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  • Paid time off and public holidays

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  • Employee training and upskilling programs

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  • Supportive and inclusive virtual work environment

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Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering our people through technology, training, and trust. By joining our team, you will not only gain exposure to global IT systems but also contribute to an organization that values innovation, collaboration, and continuous improvement. Be part of a dynamic company that is driving the future of remote IT services.

How to Apply

Ready to troubleshoot and transform the user experience from behind the screen?
Submit your resume along with a brief cover letter explaining your interest in the role to us
Subject Line: Application for IT Helpdesk Support – Remote

We review applications on a rolling basis. Shortlisted candidates will be contacted for a virtual interview.

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