Customer Success Manager

Job Summary

Progressive Technology is seeking a proactive and results-driven Customer Success Manager to join our growing remote team. In this role, you will act as the primary point of contact for our clients, ensuring their satisfaction, retention, and long-term success with our products and services. You will be responsible for fostering strong relationships, understanding client goals, and driving adoption of our technology solutions. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced digital environment, we want to hear from you.

Key Responsibilities

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  • Serve as the trusted advisor for a portfolio of clients, ensuring successful onboarding, engagement, and long-term retention.

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  • Develop a deep understanding of clients business objectives and align our solutions to help meet those goals.

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  • Conduct regular check-ins and business reviews to assess satisfaction, address concerns, and propose relevant product enhancements.

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  • Act as the voice of the customer internally by providing feedback to product, sales, and marketing teams.

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  • Identify upsell and cross-sell opportunities, collaborating with sales to expand client value.

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  • Monitor key customer metrics and implement strategies to reduce churn and improve client lifetime value.

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  • Lead client training sessions and ensure full adoption of platform features.

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  • Collaborate with technical support teams to ensure timely resolution of customer issues.

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Required Skills and Qualifications

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  • Bachelors degree in Business, Marketing, Communications, or a related field.

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  • Proven experience in customer success, account management, or client relationship roles, preferably in a SaaS or technology company.

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  • Strong interpersonal and communication skills, both verbal and written.

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  • Customer-focused mindset with a passion for problem-solving and innovation.

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  • Ability to manage multiple client relationships with a strategic and organized approach.

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  • Tech-savvy, with the ability to learn and explain digital products with ease.

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  • Proficiency with CRM tools (e.g., Salesforce, HubSpot) and collaboration software.

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Experience

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  • Minimum of 2–4 years of experience in a customer-facing role.

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  • Previous experience in a remote or distributed work environment is a plus.

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  • Background in SaaS, IT services, or technology-driven industries is highly desirable.

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Working Hours

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  • Full-time position (40 hours/week).

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  • Flexible working hours with a requirement to be available during core client business hours.

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  • Occasional meetings across time zones may be required.

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Knowledge, Skills, and Abilities

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  • Deep understanding of customer lifecycle management.

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  • Ability to handle customer escalations with professionalism and urgency.

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  • Analytical mindset to track key metrics and client health indicators.

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  • Excellent negotiation and conflict resolution skills.

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  • Adaptability to new tools and technologies.

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  • Self-motivated, highly organized, and goal-oriented.

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Benefits

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  • Competitive salary with performance-based incentives.

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  • Flexible work-from-home arrangement.

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  • Health, dental, and vision insurance.

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  • Paid time off and company holidays.

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  • Ongoing learning and development opportunities.

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  • Supportive team culture and career advancement pathways.

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  • Employee wellness programs and virtual team-building events.

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Why Join Progressive Technology?

At Progressive Technology, we empower our team to think big, act boldly, and grow with purpose. As a leader in tech-driven innovation, we value collaboration, diversity, and customer obsession. Joining us means becoming part of a forward-thinking company that puts people first—both our clients and our employees. You will have the autonomy to make a real impact, with the backing of a strong support system and industry-leading tools.

How to Apply

Ready to be the voice of the customer and drive success? Submit your resume and a brief cover letter outlining your experience and enthusiasm for the role via our careers page or email us directly.
Only shortlisted candidates will be contacted.

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