Customer Service Representative (Temporary)
Job Summary
The Elite Job is seeking a dynamic, reliable, and customer-focused Customer Service Representative to join our remote team on a temporary basis. This position is ideal for individuals who are passionate about providing exceptional customer support and enjoy working in a fast-paced virtual environment. You will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and with professionalism.
Key Responsibilities
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Respond to customer inquiries via phone, email, or live chat in a timely and courteous manner
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Resolve customer complaints and issues with empathy and efficiency
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Provide accurate information about products, services, and policies
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Record customer interactions, transactions, comments, and complaints in the system
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Collaborate with internal departments to ensure customer satisfaction
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Meet or exceed daily performance metrics such as response time, resolution rate, and customer satisfaction
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Maintain up-to-date knowledge of company products and procedures
Required Skills and Qualifications
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High school diploma or equivalent (Associates or Bachelors degree is a plus)
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Excellent verbal and written communication skills
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Strong active listening and problem-solving abilities
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Ability to multitask and manage time effectively in a remote work setting
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Tech-savvy and comfortable using CRM tools, email platforms, and virtual communication apps
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Reliable internet connection and a quiet home workspace
Experience
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Minimum of 1 year of customer service experience, preferably in a remote or call center environment
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Experience with customer service software (e.g., Zendesk, Salesforce, or Freshdesk) is a plus
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Proven ability to manage customer expectations and resolve conflicts
Working Hours
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Flexible shifts available: Monday to Sunday
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Hours vary between 20–40 hours per week, based on availability and business needs
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Overtime may be available during high-volume periods
Knowledge, Skills, and Abilities
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Knowledge of customer service principles and practices
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Ability to handle stressful situations calmly and professionally
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Strong organizational and interpersonal skills
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Ability to work independently with minimal supervision
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Adaptability to new systems, processes, and technologies
Benefits
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Competitive hourly pay
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Remote work flexibility
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Paid training and onboarding
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Opportunity to gain experience with a reputable company
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Supportive and inclusive team culture
Why Join The Elite Job?
At The Elite Job, we value people first — both our customers and our employees. We offer a collaborative and rewarding work environment where your contributions matter. Whether you are looking to gain professional experience, transition to remote work, or explore a new opportunity, we are here to help you succeed. Join us and be part of a team that genuinely cares about delivering excellence every day.
How to Apply
Ready to take the next step in your career? Submit your application by clicking the Apply Now button on our careers page or sending your resume directly to us with the subject line: Temporary Customer Service Representative – Your Name.
We look forward to welcoming you to The Elite Job family!
