Customer Service/Administrative Assistant

Job Summary

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills and the ability to handle various customer service tasks.

Responsibilities

• Communicate with customers via phone, email, and chat to address inquiries and provide information
• Perform data entry to update customer records and information accurately
• Utilize phone etiquette to handle customer calls professionally and efficiently
• Analyze customer needs and recommend products or services to enhance their experience
• Upsell products or services to increase sales revenue
• Assist customers in both English and Spanish languages as needed

Experience

• Previous experience in customer service or a related field is preferred
• Proficiency in multilingual communication is a plus
• Strong data entry skills with attention to detail
• Ability to effectively communicate and interact with customers
• Familiarity with sales techniques and upselling strategies is beneficial
• Bilingual proficiency in Spanish is advantageous for this role.

Job Type: Full-time

Pay: $25.00-$27.00 per hour

Additional pay:

• Commission pay

Benefits:

• Discounted or free food
• Extended health care
• Flexible schedule

Schedule:

• Monday to Friday

Work Location: Remote