Client Service Representative [Hourly]

Job Summary

The Elite Job is seeking a motivated, detail-oriented, and customer-focused Client Service Representative to join our remote team. In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. Your ability to listen, empathize, and resolve issues will directly contribute to our commitment to excellence in client experience. This is an hourly position with flexible scheduling options, ideal for individuals who thrive in a remote work environment.

Key Responsibilities

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• Serve as the main point of contact for clients via phone, email, and chat.

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• Respond to inquiries, provide information, and resolve client issues promptly.

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• Maintain accurate client records and update account information as needed.

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• Collaborate with internal teams to ensure seamless client support.

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• Escalate unresolved issues to the appropriate department when necessary.

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• Follow up with clients to ensure satisfaction and resolution of concerns.

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• Document all interactions in the CRM system accurately and efficiently.

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• Uphold The Elite Jobs service standards and values in every interaction.

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Required Skills and Qualifications

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• Excellent verbal and written communication skills.

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• Strong interpersonal and customer service abilities.

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• Proficient in using CRM software and digital communication platforms.

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• Ability to multitask, prioritize, and manage time effectively.

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• Comfortable working independently in a remote environment.

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• High level of attention to detail and problem-solving capabilities.

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Experience

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• Minimum of 1 year of experience in customer service or client-facing roles.

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• Experience working in a virtual environment is preferred.

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• Background in administrative support or service-based industries is a plus.

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Working Hours

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• Part-time and full-time hourly shifts available.

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• Flexible scheduling with the ability to choose shifts that best fit your lifestyle.

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• Must be available for a minimum of 20 hours per week.

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• Some weekend and evening availability may be required based on business needs.

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Knowledge, Skills, and Abilities

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• Strong computer literacy, including proficiency in Microsoft Office and Google Workspace.

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• Familiarity with remote communication tools (Zoom, Slack, Teams, etc.).

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• Ability to remain calm and professional in stressful situations.

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• Demonstrated commitment to delivering a high standard of customer service.

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• Willingness to learn new systems and procedures quickly.

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Benefits

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• Competitive hourly pay with opportunities for rate increases.

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• Fully remote position – work from the comfort of your home.

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• Flexible scheduling to support work-life balance.

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• Paid training and professional development.

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• Opportunities for career advancement within the company.

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• Supportive team culture with regular virtual check-ins and collaboration.

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Why Join The Elite Job

At The Elite Job, we believe that great service starts with great people. We are committed to creating a supportive, inclusive, and empowering remote work environment where your contributions are valued. You will have the freedom to work from anywhere, with a team that champions growth, innovation, and collaboration. Join a forward-thinking company that is redefining remote work while delivering exceptional service to clients across industries.

How to Apply

Ready to take the next step in your remote career? We would love to hear from you!

Submit your resume and a brief cover letter outlining your interest in the Client Service Representative role to us.

Please include Client Service Representative [Hourly] in the subject line. Qualified candidates will be contacted for a virtual interview.