Call Center Officer - Online Banking Support (Canada WFH)
Job Summary:
The Elite Job is seeking highly motivated, customer-focused individuals to join our team as Call Center Officers supporting online banking services across Canada. This is a work-from-home (WFH) position, allowing you to work remotely while providing exceptional service to clients using digital banking platforms. You will serve as the first point of contact for customers, assisting them with account inquiries, online transactions, technical issues, and general banking questions. Our ideal candidate is tech-savvy, detail-oriented, and passionate about helping others resolve issues quickly and efficiently.
Key Responsibilities:
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Handle incoming calls, chats, and emails from customers regarding online banking services.
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Assist customers with login issues, password resets, and navigation support.
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Provide accurate information about account balances, transactions, and other banking inquiries.
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Troubleshoot and resolve technical issues with online and mobile banking applications.
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Ensure customer data is handled securely and confidentially.
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Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
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Deliver excellent service by adhering to quality assurance and call handling standards.
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Maintain detailed records of customer interactions in CRM systems.
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Stay up to date on online banking policies, procedures, and digital platform updates.
Required Skills and Qualifications:
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High school diploma or equivalent; post-secondary education is an asset.
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Excellent verbal and written communication skills in English.
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Strong problem-solving skills and attention to detail.
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Ability to multitask in a fast-paced remote work environment.
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Proficiency in basic computer operations and ability to navigate multiple systems.
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Reliable internet connection and a quiet home office setup.
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Legal authorization to work in Canada.
Experience:
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Minimum of 1 year experience in a customer service, call center, or banking support role preferred.
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Experience in online banking or financial services is an asset.
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Prior remote work experience is advantageous but not required.
Working Hours:
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Full-Time: 37.5–40 hours per week.
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Flexible schedule including day, evening, and weekend shifts as required.
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All shifts are scheduled in Eastern Time (ET).
Knowledge, Skills, and Abilities:
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Familiarity with banking regulations and security protocols.
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Knowledge of online banking systems and mobile app functionalities.
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Strong organizational and time management skills.
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Ability to remain calm and professional in high-pressure situations.
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Comfortable working independently and collaboratively in a virtual environment.
Benefits:
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Competitive hourly wage with opportunities for performance bonuses.
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Paid training and onboarding support.
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Health, dental, and vision insurance (eligible after probation).
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Remote work flexibility with equipment provided.
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Career development and advancement opportunities.
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Employee wellness and engagement programs.
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Paid time off and holidays.
Why Join The Elite Job?
At The Elite Job, we pride ourselves on connecting top-tier talent with dynamic career opportunities. Our remote call center officers are the heart of our client experience strategy, ensuring that every customer feels heard, valued, and supported. As part of our team, you will enjoy the freedom of remote work with the backing of a company that values growth, collaboration, and innovation. We are committed to fostering a supportive culture where your professional development and personal success are equally important.
How to Apply:
Interested candidates are encouraged to submit their resume and a brief cover letter outlining their interest and suitability for the role. Please apply via our online portal or email your application to us with the subject line: Call Center Officer – Online Banking Support (Canada WFH).
