Bilingual Call Center Representative at Kelly Services

Job description

Are you a fluent communicator in both English and Spanish? Do you thrive in a dynamic and customer-centric environment? Kelly Services invites you to join our team as a Bilingual Call Center Representative.

Responsibilities:
• Customer Engagement: Interact with customers in a professional and courteous manner, addressing inquiries, resolving issues, and providing exceptional service.
• * Language Proficiency: Utilize your bilingual skills to communicate effectively in both English and Spanish, ensuring a seamless customer experience.
• * Problem Resolution: Identify and resolve customer concerns efficiently, demonstrating a commitment to customer satisfaction.
• * Documentation: Accurately document customer interactions, inquiries, and resolutions in the company database.
• * Adaptability: Thrive in a fast-paced environment, adapting to changing priorities and maintaining a positive attitude.
• Required Skills:
• Bilingual Proficiency: Fluent in English and Spanish.
• * Communication Skills: Strong verbal and written communication skills.
• * Customer Focus: A passion for delivering exceptional customer service.
• * Problem-Solving: Ability to analyze and solve customer issues promptly.
• * Adaptability: Comfortable in a dynamic and ever-changing work environment.
• * Team Collaboration: Work effectively as part of a team, contributing to a positive work culture.
• How to Apply:If you are ready to embark on a rewarding career as a Bilingual Call Center Representative with Kelly Services, please submit your resume and a cover letter highlighting your relevant experience to us

Join Us: At Kelly Services, we believe in the power of diverse perspectives and the impact of collaboration. Join us in shaping the future of work and making a difference in the lives of our customers.

Kelly Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.