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Amazon Customer Service Specialist

May 30, 2025

<h3>About the Role</h3>

<p>We are seeking an experienced Amazon Customer Service Specialist with a strong background in the automotive sector to provide top-notch support for our D2C brand. The role focuses on ensuring customer satisfaction and efficient issue resolution, primarily on the Amazon platform, with additional responsibilities on eBay and Walmart.</p>

<h3>Core Tasks</h3>

<ul>

<li>Monitor inbox to assist customers, answer questions, and escalate issues when needed</li>

<li>Troubleshoot issues with account health support and seller support</li>

<li>Handle customer inquiries in <12 hours</li>

<li>Gather product knowledge to properly educate customers</li>

<li>Proactively look for negative reviews and escalate to brand management</li>

<li>Process returns and billing or delivery issues</li>

<li>Troubleshoot listing/ product suspension issues and assist management with appeals</li>

<li>Proactively solicit and collect reviews from customers to enhance Amazon listings</li>

<li>Build out role-related SOPs and FAQs for faster and more accurate responses</li>

<li>Assist with other tactical Amazon brand management-related tasks as needed</li>

</ul>

<h3>Must Haves</h3>

<ul>

<li>3+ years experience in a D2C ecommerce customer service role</li>

<li>Experience with CX on the Amazon platform (preferred) as well as Ebay and Walmart</li>

<li>Exceptional verbal and written communication skills</li>

<li>Background with automotive vertical (or similar)</li>

<li>Basic – intermediate skills with Google Sheets/ Excel for basic reporting</li>

<li>1+ years experience with professional helpdesk tool like Zendesk (or similar)</li>

<li>Familiarity with slack and Zoom for internal team coordination / communication</li>

<li>Ability to work EST</li>

</ul>

<h3>Nice-to-Haves</h3>

<ul>

<li>1+ years experience with Monday (or similar PM tool)</li>

</ul>

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